setup-guides IOS

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How to install DigiTunnel on iPhone/iPad:

1. Open the App Store on your iOS device.
2. Search for DigiTunnel - Secure VPN.
3. Tap Download and wait for the installation to complete.
4. Open the DigiTunnel app.
5. When prompted, grant VPN permissions to allow DigiTunnel to set up a VPN profile.

After installing:

1. Open DigiTunnel.
2. Enter your registered email & password.
3. Tap Log In.
4. If Two-Factor Authentication (2FA) is enabled, enter the verification code.

Troubleshooting Login Issues:

• Double-check your email and password.
• If needed, tap "Forgot Password" to reset it.
• If login fails multiple times, wait a few minutes before retrying.

To connect:

1. Open DigiTunnel and go to the Server List.
2. Select your preferred country.
3. Tap Connect.
4. Once connected, you will see a VPN icon in the status bar.

How to switch locations:

• Tap Disconnect first.
• Select a new location and tap Connect again.

Tip: Choose a closer server for faster speeds.

To change VPN protocols:

1. Open DigiTunnel.
2. Go to Settings > VPN Protocol.
3. Choose from:
   • WireGuard (Fastest & secure)
   • OpenVPN - UDP (Faster speeds)
   • OpenVPN - TCP (More stable)
   • IKEv2/IPSec (Best for mobile)

4. Tap Apply Changes and reconnect.

f you cannot connect:

1. Check your internet – Ensure you have an active internet connection.
2. Restart DigiTunnel – Close and reopen the app.
3. Switch VPN protocols – Try OpenVPN (TCP or UDP).
4. Check for server downtime – Some locations may be temporarily unavailable.
5. Allow VPN in iOS settings:
   • Go to Settings > General > VPN & Device Management > VPN.
   • Ensure DigiTunnel is selected as the active VPN.

If the issue persists, contact DigiTunnel Support.

If you experience slow speeds:

1. Choose a closer server.
2. Switch to WireGuard or OpenVPN (UDP).
3. Close background apps that use data.
4. Restart your iPhone/iPad and Wi-Fi router.

For better performance, consider using a Dedicated IP plan.

f you can’t log in:

1. Check your credentials.
2. Reset password – Tap "Forgot Password" and follow the reset instructions.
3. Clear app cache:
   • Go to Settings > General > iPhone Storage > DigiTunnel.
   • Tap Offload App and reinstall it from the App Store.

4. Update the app – Download the latest version from the App Store.

If your VPN disconnects frequently:

1. Enable Auto-Reconnect in Settings.
2. Switch to OpenVPN (TCP) for more stability.
3. Disable Low Power Mode:
   • Go to Settings > Battery > Low Power Mode.
   • Ensure it is turned off.

4. Disable Wi-Fi Assist:

• Go to Settings > Cellular > Wi-Fi Assist.
• Turn it off.

If streaming doesn’t work:

1. Use a streaming-optimized server (if available).
2. Clear Safari cache: Open Settings > Safari > Clear History and Website Data.
3. Enable Split Tunneling (if supported).
4. Check your subscription – Ensure your DigiTunnel plan is active.